The Customer Assistant is the first point of contact for Impactia clients, providing exceptional customer service to ensure a positive and seamless experience. This role requires a highly organized and detail-oriented individual with excellent communication and interpersonal skills.
Responsibilities:
- Respond to client inquiries via phone, email, and in-person, providing timely and accurate information.
- Manage client communication, including scheduling meetings, coordinating appointments, and distributing event materials.
- Provide administrative support to the event planning team, including data entry, document preparation, and research.
- Assist with event logistics, such as registration, guest management, and on-site support.
- Maintain a positive and professional demeanor, representing Impactia with the highest level of customer service.
Qualifications:
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and as part of a team.
- Passion for customer service and event planning.